Shopping Help

• How to order
• How to pay
• Postage and packaging
• Delivery
• Product descriptions
• Cancellation and returns policy
• Privacy - our mailing list
• Customer Services and Complaints

How to order

When you see a product you like simply click on the 'add to basket' button to add this to your shopping basket. Please make sure you choose the correct finish on the drop down arrow if available.

At any time you can click on 'view basket'. This option will allow you to view and change your selections.

You can click on the 'view basket' button at the top of each page at any time.

You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping, click on the 'checkout' button and you will then be asked for your delivery details and then directed to a secure area to make your payment.

Shopping here is very flexible. When you get to the checkout you can:

• Change your mind
• Add more things to the shopping basket
• Change any of the items

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How to pay

The Plant Supports web site allows you to order directly over the internet in a few easy steps.

You will need your credit or debit card details or paypal details to hand, when you start to order.

You will receive an email confirmation of your order and payment if you order online.

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Postage and packaging

Our charges for postage and packaging are based on a minimum fixed cost per order or a percentage. These costs differ according to the country where the items are sent.

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Delivery

Generally we aim to despatch within 3 days. Many of our deliveries require a signature on receipt unless delivery instructions are given. If possible please quote a delivery address where a signature can be given during working hours or in the comments request the goods are left somewhere. i,e porch, in greenhouse etc. Delivery will only be attempted twice otherwise you will have to collect from the depot.

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Product descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.

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Prices

Prices are subject to change without notice.

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Cancellation and returns policy

You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to Plant Supports in writing or by e-mail. If you cancel the contract within seven days of the receipt of the goods you should return the goods to Plant Supports at your expense within 30 days.

You are recommended to return the goods in the original packaging or similar and should take reasonable care of the goods. A full refund (less postage) will be issued by Plant Supports within 30 days if the goods are received in resaleable condition. If the goods are not received in resaleable condition, Plant Supports reserves its right to deduct an amount from the refund for any resulting loss in value.

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Privacy - our mailing list

Our policy is to respect the privacy of our customers. We do not make our mailing list available to any other company. Please read our Privacy Statement.

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Customer services and complaints

Our contact telephone number for customer services and any complaints is 01584 781578. Our Mobile number is (Tina)07919 340 294 or (Jamie) 0777 8635 600. Alternatively, you may write to us at Skipperley, Rochford, Tenbury Wells, Worcestershire WR15 8SL. You can send an email to us at sales@plantsupports.co.uk

If you have any problems with your credit/debit card numbers on our shop checkout, please contact your bank/card-issuer.

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